About Our Insurance Services

1. The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.

2. Whose Insurance Products do we offer?

We offer products from a range of insurers for Private Medical Insurance, Buildings & Contents Insurance, Serious Illness Cover Insurance, Income Protection Insurance or Term Assurance Contracts. Ask us for a list of the insurers we offer insurance from.

We only offer products from a limited number of insurers for Private Medical Insurance, Buildings & Contents Insurance, Serious Illness Cover Insurance, Income Protection Insurance or Term Assurance Contracts.

We only offer products from a single insurer.

3. Which Insurance Service will we provide you with?

We will advise and make a recommendation for you after we have assessed your needs for Private Medical Insurance, Buildings & Contents Insurance, Serious Illness Cover Insurance, Income Protection Insurance or Term Assurance Contracts.

You will not receive advice or a recommendation from us for Private Medical Insurance, Buildings & Contents Insurance, Serious Illness Cover Insurance, Income Protection Insurance or Term Assurance Contracts. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4. What will you have to pay us for our Insurance Services?

A fee

No fee for advising on or arranging Private Medical Insurance, Buildings & Contents Insurance, Serious Illness Cover Insurance, Income Protection Insurance or Term Assurance Contracts.

You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

5. Who regulates us?

Commitments Protection Ltd is Authorised and Regulated by the Financial Conduct Authority. Commitments Protection LTD Register number is 307800. Commitments Protection LTD permitted business is arranging and giving advice on Insurance. You can check this on the FCA’s Register by visiting the FCA’s website www.fca.org.uk/register, or by contacting the FCA on 0800 111 6768.

6. What do you do if you have a complaint?

If you wish to register a complaint, please contact us:
By writing to - Compliance Department, Commitments Protection Limited, Crown House, 123 Hagley Road, Birmingham, B16 8LD
By email to - complaints@cpluk.net
By telephone - 0333 202 7121.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSC.

Complaints Procedure Key Facts Privacy Policy Terms of Business Treating Customers Fairly Use of Cookies Website Terms of Use
Commitments Protection Limited is Registered in England and Wales CRN 04450200
Regulated and Authorised by the Financial Conduct Authority FRN 307800
Regulated by the Claims Management Regulator in respect of regulated claims management activities CRM 40871
Operating Office: The Anderson Centre, Spitfire Close, Huntingdon, PE29 6XY
Administration Office: Crown House, 123 Hagley Road, Birmingham, B16 8LD
Tel: 0333 202 7121 Web: www.cpluk.net Email: admin@cpluk.net