Insurance Terms of Business

Important Reading: Regarding regulated business please read in conjunction with the documents “Key Facts about our Insurance Services” and any fee arrangement that we have.

Commencement of terms of business

These terms of business will commence on the date of their receipt.

Regulation & Status

Commitments Protection Ltd is Authorised and Regulated by the Financial Conduct Authority FCA No 307800.
You can check this on the FCA’s Register by visiting the FCA’s website or by contacting the FCA on 0800 111 6768.

Ownership & Links

Commitments Protection Ltd is a wholly owned company whose address is:
Office: Sales Office, The Priory, 83 High Street, Huntingdon, P29 3ER Tel: 0333 202 7121

Stated Financial Objectives (Demands & Needs)

All of our business is transacted on a non-advised or execution only basis (directly on your instructions whereby you will not have requested nor received advice, or where pre-prepared questions are used to determine the product and provider) or on a restricted advice basis (the firm’s recommendations were restricted by the fact that not all relevant information was made available). If these situations exist, we will make it clear to you in any subsequent correspondence; however you will appreciate that our responsibility to you will be limited accordingly.
Following the issue of these terms, any subsequent advice or recommendation offered to you will be based on your stated objectives (demands & needs), acceptable level of risk and any restrictions you wish to place on the transaction. Details of your stated objectives will be included in the insurance demands & needs statement, we will issue these to you to explain and confirm the basis of our recommendation(s) and point out any key disadvantages.

Annual Renewals

We will contact you prior to the date of your annual renewal to discuss your existing policy and perform a market review (unless the advice provided was based on the products of only one insurance Provider- see our “Key Facts about our Insurance Services” document) to ensure your policy continues to best meet your needs and your budget. You will receive a revised Demands and Needs Statement each year, outlining our recommendations, irrespective of whether you move insurance companies.

Annual Renewals (without advice)

As outlined above we will always endeavour to contact you prior to the renewal of your policy, however there may be occasions where we are unable to make contact. In these instances the following will apply;
Prior to renewal of your policy, you will receive a renewal documentation pack in respect of your policy. If you take no further action on receipt of the renewal pack and premiums are paid and up to date, then any policies in place will renew on the terms outlined in the renewal documentation (Which you will receive in advance of the renewal date). However, you should be aware that any annual renewal constitutes a new contract with the insurance provider and you will be entering in to this new contract on a non-advised basis having received no advice from Commitments Protection Ltd. This will be reflected in our “Key Facts about our Insurance Services” and Demands and Needs statement issued to you following renewal.

Reasonable care to disclose all facts.

You must take reasonable care to provide complete and accurate answers to the questions we ask. Please ensure you have read the policy summary carefully to see if they apply to your circumstances. If any of the information provided changes after the purchase of the policy and during the period of the policy you must provide the Insurer with details. If the information provided is not complete and accurate the policy may be cancelled or treated as if it never existed and as a result the Insurer will refuse to pay all or part of any claim or the Insurer may revise the Premium and/or change any excess and/or the extent of cover. It is important that you pay particular attention to the Declaration and signature on the Insurers’ proposal forms.

Services / Restrictions

Please see our “Key Facts about our Insurance Services” document which explains the services available, otherwise we shall assume that no restrictions apply.

Payment for Services

Please see our “Key Facts about our Insurance Services” document which explains the options available.

Commission Payments

COMMITMENTS PROTECTION retains rights to all initial, and renewal commissions’ payable in respect of business transacted for you, and you shall not permit or suffer payment of such commission to any other party after termination of your instruction to us.

Client Instruction

We prefer that any instructions be given in writing. If any advice, request for instruction or instructions are given orally, then they must be confirmed in writing, to avoid possible disputes. We may refuse at our discretion to accept certain instructions, although such discretion will not be exercised unreasonably.

Conflict of interest & material interest

Occasions can arise where we, or one of our other clients, may have some form of interest in a business, which we are transacting for you. If we become aware that our interests or those of one of our other clients conflict with your interests, we will inform you and obtain your consent before we carry out your instructions

ID Verification

As part of our regulatory duties, we are required to verify certain documentation. We are unable to forward any applications or money to third parties/product providers until our verification requirements have been met. We take no responsibility for any delay where Identity Verification is outstanding.

Receiving payments from clients

COMMITMENTS PROTECTION does not handle client monies. We never handle cash or accept a cheque made out to us unless it is a cheque in settlement of our charges or disbursements which we have previously disclosed to you (normally through a fee agreement). Crossed cheques should only be made payable directly to the insurance company and to the relevant third party for various ancillary fees. You should decline to give any money to, or write cheques payable personally to an individual adviser. Individuals that represent COMMITMENTS PROTECTION are not to handle client money and any receipt by them personally of such a payment from you will not be regarded by us as being a transaction for which we will have any responsibility.

Complaints Procedure

The firm maintains an internal written complaints procedure, details of which are available on request. If you have a complaint (whether oral or written) about the firm or a service it has provided then this should first be directed to our Compliance Officer at the address shown in our “Key Facts about our Insurance Services” document. We promise to deal with your complaint in a fair and objective manner. Alternatively ring us on 0333 202 7121
Should you not be satisfied with final response, you may refer the matter to the Financial Ombudsman Service, except in the case of commercial customers with a group turnover of 2 Million Euros or more, or trustees with a net asset value of 2 Million Euros or more. (Terms Apply)
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of insurance, size of the business (if a commercial customer) and the circumstances of the claim. Further information about compensation scheme arrangements is available from the FSCS.
Important Reading: Regarding regulated business please read in conjunction with the documents
“Key Facts about our Insurance Services” and any fee arrangement that we have.


There will be occasions when clients are introduced to us from third parties, for example accountants or solicitors. Under such circumstances, we may rebate part of the commission we receive back to the introducer, as payment for making the introduction. The responsibility for disclosing this payment will be with the introducer.

Cancellation Rights

Retail Customers- Detailed in your policy document are your rights to cancel your insurance under what is commonly known as a “cooling off” period. Depending on the type of policy you have purchased, you may be entitled to cancel within 14 or 30 days of either conclusion of the contract or receiving your policy documentation, whichever occurs later. Please check your policy Terms and Conditions for full details of your cancellation rights under the policy.

Cancellation of Existing Policies.

If you are replacing existing policies with cover from a new insurance provider, then it is incumbent on you to ensure any redundant policies are fully cancelled. This includes the need for you to cancel any Bank Direct Debit Mandates that may be in place. Commitments Protection Ltd cannot be held responsible for any overpayments made by you due to non-cancellation of these redundant policies.


Termination is without prejudice to any transactions already initiated, which will be completed according to these terms of business unless otherwise agreed in writing. You may terminate your instructions to us at any time. We reserve the right to require such termination to be in writing. We may terminate this agreement by giving you a minimum of fourteen days’ notice at your last known address. No penalty shall be payable on any termination but we shall be entitled to remuneration for work undertaken prior to such termination. Any such termination shall be subject to completion of any transactions, which are in progress at that time.

Additional information: Distance Communications

Where you are likely to do business with us at a distance i.e. we communicate exclusively by telephone, post, email or fax then it is very important that you read the following points:

  • The firm will provide you with a service as detailed in our Terms of Business and “Key Facts about our Insurance Services” documents (Please read carefully)
  • The total price that we charge for our services is set out in our “Key Facts about our Insurance Services” document; please ask us if you are unsure as to any aspect of our pricing. There will be other charges and expenses imposed by the providers of insurance products which will be detailed separately.
  • Please note there is the possibility that other taxes or costs may exist that are not paid through the firm or imposed by it.
  • There are no specific additional costs imposed by the firm for dealing exclusively at a distance.
  • Please take care to read the warnings issued in any provider literature. If you are unsure then please ask us to explain more detail.
  • The firm does not place any specific limitations on the period for which the information provided remains valid. If you are unsure if something still remains valid then please ask and we will clarify.
  • Please see our “Key Facts about our Insurance Services” which sets out how we will charge for, and deliver our service.
  • This contract will exist until terminated by either party.
  • This contract is supplied in English Language and will be communicated in English Language
  • Any cancellation provisions are detailed in the provider product literature
Under the Data Protection Act 1998 [DPA 1998], you or your appointed agent, have a right to inspect computer (and certain manual) records relating to yourself and your transactions through ourselves and where appropriate have it corrected or deleted. All such requests for information must be referred to the Data Protection Officer. As we treat all our clients’ records as confidential, we reserve the right to give you copies of your records, where in certain circumstances to release the original would compromise other clients’ confidentiality or where access to your data is necessary to protect your privacy. You do not have the right to demand access to data for any other purpose. So that we may fully understand your circumstances and requirements, COMMITMENTS PROTECTION will need to collect information about you, which we will hold as Data controllers under the DPA 1998. COMMITMENTS PROTECTION will use this information to analyse your current and future financial needs so that we can ensure that any subsequent advice is suitable to your particular circumstances.
You agree that COMMITMENTS PROTECTION may on occasions use your personal details or share your information with other carefully selected organisations, so that they, or we can inform you of other products and services which may be of interest, either by telephone, post, or other appropriate methods. If you do not want us to use your information for marketing purposes please call us on 0333 202 7121. Our regulator the FCA requires us to keep records of our business transactions for minimum periods of time depending on the transaction, type. However, we will not keep records longer than is necessary. Where other companies and / or third parties provide services to COMMITMENTS PROTECTION, then circumstances may arise which warrant the disclosure of more than just your basic contact details. On these occasions, such as processing business and obtaining compliance and regulatory advice, you are aware that sensitive personal information (for example health details) held by us may be disclosed on a confidential basis to such companies. You also agree that for the purposes described above your data may be transferred to countries outside the European Economic Area (EEA).

Express request to receive updates and information on new products and services

You agree that by providing information an “express request” to receive telephone calls and other appropriate forms of contact relating to other products and services which may be of specific interest exists . You agree to your consent lasting for a period of 5 years at which point we will look to review the situation. If at any point you wish to cancel this consent you can simply inform us in writing or by telephone and we will alter our records accordingly. We shall only contact you during working hours. We will not however contact you at times or places when or where you have advised us not to make such contact.

Authority to Receive updates and information on new products & services

You agree that we may use and analyse your data, including the nature of your transactions, to provide you with information by post, fax, email or text to service and update you, as well as informing you of any new insurance opportunities. If you would prefer to be excluded from these services, please write to us at the company address above.


The provisions of this Agreement and the relationship created by it shall be governed by the law of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales unless your policy documentation states otherwise.

Validity Period

Our quotations are valid for 30 days or until the date you request cover to start whichever is sooner.

YOUR CONSENT TO THESE TERMS. By taking out the arranged contract and not cancelling you are consenting to these terms and giving your authority to receive updates and information from Commitments Protection Ltd or carefully selected partners. You hereby authorise the holding of your information between such third parties when warranted, as described above, on a confidential basis. You also authorise Commitments Protection Ltd to act on your behalf. If you are unhappy with any aspect of these terms or wish clarification on any aspect please contact us on 0333 202 7121

Complaints Procedure Key Facts Privacy Policy Terms of Business Treating Customers Fairly Use of Cookies Website Terms of Use
Commitments Protection Limited is Registered in England and Wales CRN 04450200
Regulated and Authorised by the Financial Conduct Authority FRN 307800
Regulated by the Claims Management Regulator in respect of regulated claims management activities CRM 40871
Office: Sales Office, The Priory, 83 High Street, Huntingdon, P29 3ER
Administration Office: Crown House, 123 Hagley Road, Birmingham, B16 8LD
Tel: 0333 202 7121 Web: Email: